Years ago, we got some equipment from Avaya – not terrible, but not wonderful. A junior tech with no signature authority signed a contract with them that says in big letters on the top “until 2005”. In 2007 we got rid of the equipment and now have spent over a year attempting to cancel the contract – getting one absurd response after another from Avaya’s abusive collections department. I’d never do business with these people ever again and I advise anyone else considering using their equipment to get all contracts carefully reviewed. What an attitude!